• Lambeth client quote
  • Poole strategy client quote
  • LV= Insurance client quote
  • Poole client quote
  • Lagan client quote
  • Kensington and Chelsea client quote
  • Consulting client quote

Client engagements

We've carried out a range of strategy, programme and project delivery and assurance engagements for clients, including:

Applying our Complaints Management Assessment to identify performance and customer service improvements in New Zealand Government departments, agencies, local authorities and a global blue-chip technology firm.

MSP® Programme Management support for a New Zealand Local Government Complaints Improvement Programme, introducing council-wide cultural and process business changes

Development and delivery of best-practice complaints and customer management education in New Zealand Government

Conducting complaints quality reviews against internationally researched good practice in UK Local Government

Defining the business benefits and implementation plan for contact centre technology led process improvements in the insurance sector, with a proof-of-concept implementation of SMS technology in a front line contact centre

Development of Customer Service Strategies and delivery change programmes for UK Unitary and Metropolitan Local Government authorities

Achieving a 57% productivity improvement and a 53% cost saving in improving contact centre service change business processes

Process improvement re-design of a contact centre service implementation methodology, improving efficiency in migrating new Local Government services

Contact Centre Assurance Review of an outsourced contact centre against good practice, identifying key issues and improvement action plans

Conducting a CRM project review in UK Local Government, identifying areas of risk and a plan for improving project performance

Development of a return on investment business benefits model for use by a global CRM provider in delivering client projects

Development and delivery of best practice complaints education and programme definition workshops in NZ Local Government

Coaching in project management best practice tools and techniques, developing skills in programme team leaders and members

Development of webinars, conference plenaries and workshop masterclasses delivered at international best practice conferences and direct to clients.

Industry sectors

Our experience in operational leadership, delivery and consulting roles covers work with a range of public and private sector industries in the UK, New Zealand and Australia, including:

  • Local Government
  • Central Government
  • Financial Services - Insurance
  • Financial Services - Retail banking
  • Financial Services - Investment management
  • Energy and Utilities
  • Technology
  • Social care and housing
  • Police
  • Telecommunications
  • Legal

About Price Perrott

An independent management consultancy in business change and performance improvement, specialising in customer service operations, contact centres and complaints.

Our strategy, delivery and assurance services improve the quality and performance of national and international clients' business operations and customer service experiences.

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