Our clients

  • Lambeth client quote
  • Poole strategy client quote
  • LV= Insurance client quote
  • Poole client quote
  • Lagan client quote
  • Kensington and Chelsea client quote
  • Consulting client quote

Our experience

We've carried out a range of engagements providing insights, assurance and improvement to our clients, including:

Creating a customised Performance Analytics dashboard in New Zealand Local Government, delivering simple-to-use, interactive analysis of Excel based customer service data. Operational managers have improved service and staffing efficiency using the insights gained from front line operational data.

Applying our Complaints Management Assessment to identify performance and customer service improvements in New Zealand Government departments, agencies, local authorities and a global blue-chip technology firm.

MSP® Programme Management support for a New Zealand Local Government Complaints Improvement Programme, introducing council-wide cultural and process business changes

Development and delivery of best-practice complaints and customer management education in New Zealand Government

Conducting complaints quality reviews against internationally researched good practice in UK Local Government

Defining business benefits and an implementation plan for contact centre technology-led process improvements in the insurance sector, including proof-of-concept delivery of SMS technology into the contact centre

Development of Customer Service Strategies and delivery change programmes in UK Local Government

Achieving a 57% productivity improvement and a 53% cost saving by improving contact centre service change processes

Process re-design of a new service implementation methodology, improving the efficiency of moving new Local Government services into a contact centre

Contact Centre Assurance Reviews of in-house and outsourced Government contact centres against good practice, identifying key issues and improvement action plans

Conducting a CRM project review in UK Local Government, identifying areas of risk and a plan for improving project performance

Development of a return on investment business benefits model for use by a global CRM provider in delivering client projects

In-house delivery of best practice Complaints Improvement Masterclasses to New Zealand and Australian Government organisations

Coaching in programme and project management best practice tools and techniques, developing skills in programme team leaders and members

Development of webinars, conference plenaries and workshop masterclasses delivered at international best practice conferences and direct to clients.

Industry sectors

Our experience in operational leadership, delivery and consulting roles covers work with a range of public and private sector industries in the UK, New Zealand and Australia, including:

  • Local Government
  • Central Government
  • Financial Services - Insurance
  • Financial Services - Retail banking
  • Financial Services - Investment management
  • Energy and Utilities
  • Technology
  • Social care and housing
  • Police
  • Telecommunications
  • Legal

About Price Perrott

An independent management consultancy dedicated to improving the quality, efficiency and performance of our clients' customer facing services.

We help organisations succeed in putting customer service first, by delivering insights, assurance and improvement to national and international clients in the public and private sectors.

We're a New Zealand business based near Wellington.

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