Why choose us?

Standing out from the crowd

Our values

We like to think we'll stand out from the crowd for the quality of our work. We think it's important to be transparent about our values and the way in which we'll work with you. All our people subscribe to our values - whether directly employed or working as associates. It's at the heart of how we do things.

We have three core values:

  1. Honesty
  2. Integrity
  3. Professionalism

The quality of consultancy you receive is about the people who work directly on your engagement. If you choose us, you'll encounter:

  • People with personal experience of delivering change
  • People with a passion for improving performance
  • People who focus on high standards of quality in their work

Our consultants

Dr Jason Price

Dr Jason Price

Jason is Managing Director of Price Perrott. He has over eighteen years industry experience as a management consultant and senior leader in customer services in the UK and New Zealand public and private sectors. Jason is an international speaker on customer service and complaints topics and has presented at conferences in Australia, New Zealand, Asia Pacific, the US, UK and Europe.

His academic background includes a Ph.D in Genetic Algorithms and First Class Honours degree in Computing Science from Aston University.

Professional experience

Senior leadership roles in New Zealand Financial Services and UK Local Government customer service operations
Advisory consultancy to an international client base in insurance, government and the private sector
Programme management leadership in the transformational business change in customer facing services
Operational management within significant contact centre and complaints management operations
'Big 4' consultancy experience advising public and private sectors on customer strategy and business performance improvement

Professional achievements and accreditations

Certified Management Consultant (CMC®)
Managing Successful Programmes (MSP) Advanced Practitioner
PRINCE2 Practitioner
Association for Project Management Professional (APMP)
NZOQ ISO 9001 Quality Management Systems Lead Auditor
Institute for Customer Service, Innovations Award
Finalist, UK APM Management Consultant of the Year 2009

Raychel Comerford

Raychel Comerford

Raychel has a strong background in contact centre and service desk management, project management, systems implementation and change engagement in both public and private sectors. She is a keynote speaker and presenter on topics related to understanding human behaviour as a key element in implementing successful change.

Professional experience

Leading teams through organisational change, including restructures, redundancies and corporate mergers
Senior leadership of large scale contact centre operations in financial services and telecommunications sectors
Contact centre design, implementation and management in New Zealand government
Project management delivery of consultancy projects to stabilise and improve performance in contact centres
Management of contact centre outsourcing services
Hands-on experience of managing contact centres during the crisis situation caused by the Christchurch earthquake
Facilitation of staff development workshops including stress management, performance management, outlook efficiency and managing change.

Professional achievements and accreditations

Winner, CCINZ Contact Centre of the Year 2011
Winner, CRM Award Best in Banking 2011
Winner, TUANZ Contact Centre Manager of the Year 2008
Change management for Leaders
Certificate in Project Management

Nicky Astwood

Nicky Astwood

Jason is Managing Director of Price Perrott. He has over eighteen years industry experience as a management consultant and senior leader in customer services in the UK and New Zealand public and private sectors. Jason is an international speaker on customer service and complaints topics and has presented at conferences in Australia, New Zealand, Asia Pacific, the US, UK and Europe.

His academic background includes a Ph.D in Genetic Algorithms and First Class Honours degree in Computing Science from Aston University.

Professional experience

Senior leadership roles in New Zealand Financial Services and UK Local Government customer service operations
Advisory consultancy to an international client base in insurance, government and the private sector
Programme management leadership in the transformational business change in customer facing services
Operational management within significant contact centre and complaints management operations
'Big 4' consultancy experience advising public and private sectors on customer strategy and business performance improvement

Professional achievements and accreditations

Certified Management Consultant (CMC®)
Managing Successful Programmes (MSP) Advanced Practitioner
PRINCE2 Practitioner
Association for Project Management Professional (APMP)
NZOQ ISO 9001 Quality Management Systems Lead Auditor
Institute for Customer Service, Innovations Award
Finalist, UK APM Management Consultant of the Year 2009

Deb Burr

Deb Burr

Deb has a technical background providing a solid foundation for her skills in business analysis. She specialises in business process improvement and implementation, system implementation, requirements analysis and documentation preparation in the public and private sectors.

Professional experience

Business analysis and service improvement project implementation in New Zealand government departments
In-depth process design and analysis for complex customer facing activities in government departments
Business case and financial analysis model creation for infrastructure and business transformation projects
Analysis and documentation of business and non-functional requirements for a major trans-tasman system implementation
End to end process development and documentation in an operational IT environment supporting administration and change control

Professional achievements and accreditations

ITIL foundation (v2 and v3)
Business systems analysis
Microsoft Certified Systems Engineer (NT4, Windows 2000)
Certificate in Business Computing

About Price Perrott

An independent management consultancy in business change and performance improvement, specialising in customer service operations, contact centres and complaints.

Our strategy, delivery and assurance services improve the quality and performance of national and international clients' business operations and customer service experiences.


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