Why choose us?

Standing out from the crowd


We like to think we'll stand out from the crowd for the quality of our work. We believe it's important to be transparent about our values and what you can expect from the people working on your engagement.

Service first

We believe organisations succeed when they put customer service first.

Our values

We'll deliver high quality consulting products, services and advice with honesty, integrity and professionalism.

Our work is based on experience, researched evidence and international standards of good practice
We're straight with our clients and our colleagues about what we do and why
We provide advice and services in the best interests of the client and their customers.
in our conduct and the work we produce.

Our consultants

Dr Jason Price

Dr Jason Price

Jason is Managing Director of Price Perrott. He has over twenty years industry experience as a management consultant and senior leader in customer services in the UK and New Zealand public and private sectors. Jason is an international speaker on customer service and complaints topics and has presented at conferences in Australia, New Zealand, Asia Pacific, the US, UK and Europe.

His academic background includes a Ph.D in Genetic Algorithms and First Class Honours degree in Computing Science from Aston University.

Professional experience

Senior leadership roles in New Zealand Financial Services and UK Local Government customer service operations
Advisory consultancy to an international client base in insurance, government and the private sector
Programme management leadership in the transformational business change in customer facing services
Operational management within significant contact centre and complaints management operations
'Big 4' consultancy experience advising public and private sectors on customer strategy and business performance improvement

Professional achievements and accreditations

Certified Management Consultant (CMC®)
Managing Successful Programmes (MSP) Advanced Practitioner
PRINCE2 Practitioner
Association for Project Management Professional (APMP)
NZOQ ISO 9001 Quality Management Systems Lead Auditor
Institute for Customer Service, Innovations Award
Finalist, UK APM Management Consultant of the Year 2009

Bella, the corporate dog

Bella, the corporate dog

Bella is a lighthearted addition to the team. She's not client facing, but has seven years experience of providing back-office light relief from the busy, professional side of consultancy.

Bella has featured in international conference presentations around the world and, much to people's annoyance, tends to get the most attention on instagram and twitter. She's included here because we're an organisation that believes keeping a sensible work-life balance is important for our team members' well-being.

Professional experience

Sleeping
Fetching the ball
Reminding people that a sensible work-life balance is important.

Raychel Comerford

Raychel Comerford

Raychel has a strong background in contact centre and service desk management, project management, systems implementation and change engagement in both public and private sectors. She is a keynote speaker and presenter on topics related to understanding human behaviour as a key element in implementing successful change.

Professional experience

Leading teams through organisational change, including restructures, redundancies and corporate mergers
Senior leadership of large scale contact centre operations in financial services and telecommunications sectors
Contact centre design, implementation and management in New Zealand government
Project management delivery of consultancy projects to stabilise and improve performance in contact centres
Management of contact centre outsourcing services
Hands-on experience of managing contact centres during the crisis situation caused by the Christchurch earthquake
Facilitation of staff development workshops including stress management, performance management, outlook efficiency and managing change.

Professional achievements and accreditations

Winner, CCINZ Contact Centre of the Year 2011
Winner, CRM Award Best in Banking 2011
Winner, TUANZ Contact Centre Manager of the Year 2008
Change management for Leaders
Certificate in Project Management

Nicky Astwood

Nicky Astwood

Jason is Managing Director of Price Perrott. He has over eighteen years industry experience as a management consultant and senior leader in customer services in the UK and New Zealand public and private sectors. Jason is an international speaker on customer service and complaints topics and has presented at conferences in Australia, New Zealand, Asia Pacific, the US, UK and Europe.

His academic background includes a Ph.D in Genetic Algorithms and First Class Honours degree in Computing Science from Aston University.

Professional experience

Senior leadership roles in New Zealand Financial Services and UK Local Government customer service operations
Advisory consultancy to an international client base in insurance, government and the private sector
Programme management leadership in the transformational business change in customer facing services
Operational management within significant contact centre and complaints management operations
'Big 4' consultancy experience advising public and private sectors on customer strategy and business performance improvement

Professional achievements and accreditations

Certified Management Consultant (CMC®)
Managing Successful Programmes (MSP) Advanced Practitioner
PRINCE2 Practitioner
Association for Project Management Professional (APMP)
NZOQ ISO 9001 Quality Management Systems Lead Auditor
Institute for Customer Service, Innovations Award
Finalist, UK APM Management Consultant of the Year 2009

Deb Burr

Deb Burr

Deb has a technical background providing a solid foundation for her skills in business analysis. She specialises in business process improvement and implementation, system implementation, requirements analysis and documentation preparation in the public and private sectors.

Professional experience

Business analysis and service improvement project implementation in New Zealand government departments
In-depth process design and analysis for complex customer facing activities in government departments
Business case and financial analysis model creation for infrastructure and business transformation projects
Analysis and documentation of business and non-functional requirements for a major trans-tasman system implementation
End to end process development and documentation in an operational IT environment supporting administration and change control

Professional achievements and accreditations

ITIL foundation (v2 and v3)
Business systems analysis
Microsoft Certified Systems Engineer (NT4, Windows 2000)
Certificate in Business Computing

About Price Perrott

An independent management consultancy dedicated to improving the quality, efficiency and performance of our clients' customer facing services.

We help organisations succeed in putting customer service first, by delivering insights, assurance and improvement to national and international clients in the public and private sectors.


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