On 1st July 2019, the new Australian Aged Care Quality Standards came into force. These require Aged Care Service Providers to demonstrate they:
With a strong focus on transparency, openness and taking effective action, it's essential for Aged Care service providers to demonstrate they have a positive organisational culture that welcomes complaints.
Every piece of consumer feedback should be seen as an opportunity to learn and improve service and care quality.
This intensive one-day complaints masterclass for Aged Care service providers helps you equip your people with the complaints best practice knowledge and skills needed for effective learning and improvement from complaints.
Unfortunately, New Zealand and Australian Government COVID-19 travel restrictions mean our scheduled in-person events cannot proceed.
Register for an online, self-paced masterclass, or on our waitlist for future in-person events at the registration links below.
We use best practice standards, research material, presentation content and interactive group discussion and exercises to help attendees get the most from new content in a practical and engaging way.
1. The Aged Care Quality Standards and complaint management
2. How complaints best practice helps Aged Care providers to improve
3. Human factors: creating a positive culture that welcomes and learns from complaints
4. Achieving continuous improvement by learning from complaints
5. Putting improvements into practice
This masterclass is available at central CBD locations across Australia.
Register on the waitlist and we'll schedule an event as soon as possible (8 attendee minimum).
Jason facilitated training sessions in the new aged care standards for complaints staff at the Aged Care Quality and Safety Commission in 2019.
His recent article on aged care complaints improvement was published in Australian Ageing Agenda magazine. Jason speaks on best practice in complaints management at international conferences and events throughout Australia, New Zealand, the UK and Asia.
He is an independent consultant with over twenty years' experience improving clients' performance, from strategy to delivery. Complaint management clients include the Aged Care Quality and Safety Commission, NSW Fair Trading, SOCAP Australia, Microsoft Australia, Inland Revenue NZ, Hutt City Council, Dunedin City Council, Porirua City Council and Fairway Resolution.
Jason holds a Ph.D. in Artificial Intelligence (Genetic Algorithms) and professional accreditations in consultancy, programme and project management.
87% of previous attendees at Price Perrott events rated them as Excellent or Good.
Here's what some previous attendees at Price Perrott masterclass events have said about their experience.