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Events calendar

Our current masterclasses focus on learning and improving from complaints and are focused on the needs of Public Sector organisations and Australian Aged Care service providers.

Australian Aged Care

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Aged Care complaints masterclass logo

As an Australian Aged Care Service Provider, how will you meet your obligations to learn and improve from customer feedback, under Standards 6 and 8 of the 2019 Aged Care Quality Standards?

Attendees will learn how to implement a positive culture of learning and improvement in their organisation based on consumer complaints and feedback.

The masterclass uses practical exercises in continuous improvement to provide attendees with a comprehensive understanding of how to apply complaints best-practice in Aged Care service delivery.

COVID-19 CORONAVIRUS UPDATE

Unfortunately, New Zealand and Australian Government COVID-19 travel restrictions mean our scheduled in-person events cannot proceed. To register for an online, self-paced masterclass, or for future in-person events, please click 'register now' and sign-up on a waitlist.

Waitlist calendar image

Online, self-paced masterclass, or

In-person events in:
Sydney, NSW
Melbourne, VIC
Canberra, ACT
Adelaide, SA
Brisbane, QLD
Perth, WA

Register now on the waitlist for your preferred in-person location. Future events are arranged based on demand, and will be planned when New Zealand and Australian Government COVID-19 travel restrictions are removed.


Local Government

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Complaints masterclass public sector logo

This masterclass helps those working in Local Government to understand what's needed to use complaints and feedback to drive learning and continuous improvement that delivers better, customer-centric public services.

Using case studies, discussion and practical exercises, we'll explore how your council can achieve world-class international standards of complaints performance.

You'll learn how to tackle the defensive behaviour that undermines customer confidence and develop an individual action plan that you can take back to your council to transform the way you learn and improve from complaints.

COVID-19 CORONAVIRUS UPDATE

Unfortunately, New Zealand and Australian Government COVID-19 travel restrictions mean our scheduled in-person events cannot proceed. To register for an online, self-paced masterclass, or for future in-person events, please click 'register now' and sign-up on a waitlist.

Waitlist calendar image

Online, self-paced masterclass, or

In-person events in:

Australia
Sydney, NSW
Melbourne, VIC
Canberra, ACT
Adelaide, SA
Brisbane, QLD
Perth, WA

New Zealand
Auckland
Wellington
Christchurch

Register now on the waitlist for your preferred location. Future events are arranged based on demand, and will be planned when New Zealand and Australian Government COVID-19 travel restrictions are removed.



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