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Events calendar

Our current masterclasses focus on learning and improving from complaints. We provide specific events tailored to the needs of Public Sector agencies and Australian Aged Care service providers.

Australian Aged Care

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Aged Care complaints masterclass logo

This masterclass helps Australian Aged Care service providers meet their obligations under Standards 6 and 8 of the 2019 Aged Care Quality Standards.

Attendees will learn how to implement a positive culture of learning and improvement in their organisation based on consumer complaints and feedback.

The masterclass uses interactive discussions and practical exercises in continuous improvement to provide a comprehensive understanding of how to apply complaints best-practice in Aged Care service delivery.

calendar image 31-3-2020
calendar image 31-3-2020

Melbourne, VIC

Hotel Grand Chancellor, 131 Lonsdale St.
09:00 - 16:30

Sydney, NSW

Swissotel Sydney, 68 Market Street
09:00 - 16:30

Waitlist calendar image

Canberra, ACT
Adelaide, SA
Brisbane, QLD
Perth, WA

Register now on the waitlist for your preferred location. Future events are arranged based on demand.


Local Government

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Complaints masterclass public sector logo

This masterclass helps those working in Local Government to understand what's needed to use complaints and feedback to drive learning and continuous improvement that delivers better, customer-centric public services.

Using case studies, discussion and practical exercises, we'll explore how your council can achieve world-class international standards of complaints performance.

You'll learn how to tackle the defensive behaviour that undermines customer confidence and develop an individual action plan that you can take back to your council to transform the way you learn and improve from complaints.

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Melbourne, VIC

Hotel Grand Chancellor, 131 Lonsdale St.
09:00 - 16:30

Sydney, NSW

Swissotel Sydney, 68 Market Street
09:00 - 16:30

Waitlist calendar image

Australia
Canberra, ACT
Adelaide, SA
Brisbane, QLD
Perth, WA

New Zealand
Auckland
Wellington
Christchurch

Register now on the waitlist for your preferred location. Future events are arranged based on demand.



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