What we deliver

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Courses and training

Price Perrott shares our knowledge and experiences through open enrolment and in-house education. We help you develop your own career and benefit your organisation by learning to improve customer service delivery performance.

Our events are ideal for in-house training courses, providing consistent results across your organisation. We've worked with clients in Local and Central Government to tailor our best-practice education to fit their specific needs.

Price Perrott helps senior leadership teams, operational managers and front-line staff develop their personal skills and improve customer service standards across the organisation.

In-house custom training and events

Price Perrott has worked with clients across Australia and New Zealand to tailor our best-practice knowledge and experience to fit their requirements for a dedicated in-house training event.

In-house events provide a cost-effective way of adapting critical customer service lessons to meet the development needs of your organisation and employees.

We've tackled events including one-off team building presentations, nationally attended industry webinars and full-day masterclasses for mixed audiences of Senior Directors, Operational Managers and front-line customer service employees.

Our in-house events have been used as an integrated part of corporate cultural change programmes or as one-off sessions to help clients address specific training needs.

CLIENT CASE STUDIES TO DOWNLOAD
Dr Jason Price speaking on a conference stage

Conference speaking

Dr. Jason Price has nearly twenty years' experience helping audiences at international conferences across the globe understand what it takes to improve their customer service performance.

Jason's passion for outstanding customer service is backed by his career in leading customer-facing service transformation in areas such as customer strategy, contact centres and complaints operations – in both the public and private sectors.

His sessions - as plenaries, workshops or technical tracks - always receive great feedback and high satisfaction ratings.

Price Perrott conference and speaking engagements

Jason Price speaking at NZ ALGIM customer service symposium
Jason Price speaking at the 2019 SOCAP Symposium workshop
Jason Price facilitates a group discussion at Customer Experience Asia 2015

Jason is an exceptional speaker and it was a pleasure having him to conduct a workshop at the Customer Experience Asia Summit.

Nazrul Aman, Conference Producer IQPC

Dr. Jason Price has presented on customer service best practice at conferences and events across the globe for over a decade.

  • 29th Annual SOCAP Australia International Symposium • Sydney, Australia • 19-21 Aug 2019
  • Call Centre IQ NextGen Online Summit • IQPC Online • 13 Oct 2016
  • ALGIM Customer Service Symposium • Wellington, New Zealand • 14 Sep 2016
  • Contact Centre Institute of NZ Conference • Auckland, New Zealand • 19 Aug 2016
  • Contact Centres Week Asia 2016 • Singapore • 16-17 Mar 2016
  • Contact Centres Asia 2016 • Kuala Lumpur, Malaysia • 29 Feb - 2 Mar 2016
  • ALGIM Customer Service Symposium • Palmerston North, New Zealand • 22 Sep 2015
  • Customer Experience Management Asia • Singapore • 1-3 Sep 2015
  • 25th Annual SOCAP Australia International Symposium • Sydney, Australia • 17-19 Aug 2015
  • Institute of Management Consultants NZ • Wellington, New Zealand • 16 July 2015
  • Customer Analytics Forum • Auckland, New Zealand • 27 May 2015
  • Call Centre IQ Online summit • IQPC Online • Mar 2015
  • 24th Annual SOCAP Australia International Symposium • Melbourne, Australia • 18-20 Aug 2014
  • Digital Strategies for the Public Sector • Wellington, New Zealand • 24-25 Feb 2014
  • 23rd Annual SOCAP Australia International Symposium • Sydney, Australia • 28-30 Aug 2013
  • NZ Customer Conference • Auckland, New Zealand • 29-30 May 2013
  • SOCAP Crisis & Consumer Response • Sydney, Australia • 21-22 Mar 2013
  • World Business Capability Congress • Auckland, New Zealand • Dec 5-7, 2012
  • 5th Annual International Lean Six Sigma Conference • San Antonio, TX, USA • 15-18 Mar 2011
  • 18th Annual International Conference on ISO 9000 • Orlando, FL, USA • 14-16 Mar 2010
  • Local Government Contact Centre Benchmarking Group • Poole, UK • 30 Jun 2010
  • Complaint resolution for the public sector masterclass • London, UK • 5 May 2010
  • Complaint resolution for the public sector masterclass • London, UK • 23 Feb 2010
  • Effective complaint management in the public sector masterclass • London, UK • 6 May 2009
  • Internal communications and behaviour change in the public sector masterclass • London, UK • 11 Sep 2008
  • Effective complaint management in the public sector masterclass • London, UK • 1 May 2008
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Feedback on our events

87% of previous attendees at Price Perrott events rated them as Excellent or Good

CLIENT COMMENTS
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