Our thinking on video • watch and learn from experience

Delivering world-class customer service doesn't happen by chance. Our videos share our learning from helping clients across the world improve their customer experience by putting service first.

You'll find content covering everything from strategic thinking and leadership culture to hands-on, operational tips that'll help you make a real difference in delivering customer service.

From call centres to complaints, government to the private sector, programmes to projects, boardroom to front-line delivery, there's something to watch here that'll help you improve your performance by putting customer service first.


How to work from home (when you own a dog)

VIDEO • 6 minute watch

This video covers four key pieces of advice for people new to working at home - and some extra tips that tell you what to expect if you're a dog owner.

With the COVID-19 pandemic meaning more people have experienced working from home, find out what challenges you'll face working with a canine office colleague.

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