When you're engaging consultants, it's important to know who'll be working with you and what you can expect from the people advising you during your engagement. We deliver high quality consulting products, services and advice with honesty, integrity and professionalism.
We believe organisations succeed when they put customer service first.
Our work is based on experience, researched evidence and international standards of good practice.
We're straight with our clients and colleagues about what we do and why.
We provide advice and services in the best interests of the client and their customers.
in our conduct and the work we produce.
In the un-regulated marketplace of management consultants, it's important for you to be certain that your choice of consultancy partner has the experience, knowledge and professionalism to help with the challenges you're facing.
We follow the Institute of Management Consultants' Code of Professional Conduct in all our dealings with clients, and aim to conduct all our engagements in compliance with ISO 20700:2017 - Guidelines for management consultancy services.
Each engagement is unique. Price Perrott ensures the people working on your engagement have the skills and experience you need to help you address the challenges you're facing.
Jason is Managing Director of Price Perrott. He has over twenty five years' industry experience as a management consultant and senior leader in customer services in the UK and New Zealand public and private sectors.
Jason is an international speaker on customer service and complaints topics and has presented at conferences across Australia, New Zealand, Asia Pacific, the US, UK and Europe.
Jason is a Certified Management Consultant and holds a range of professional accreditations in programme and project management. His academic background includes a Ph.D in Genetic Algorithms and First Class Honours degree in Computing Science from Aston University.
Nicky is an Associate Consultant with Price Perrott. Nicky brings her experience of project management and working with New Zealand Government in operational services and community consultation to the team.
Nicky’s background provides a wide-ranging perspective on the operational delivery of Local Government services in diverse areas including water services, regulatory services, environmental services, parks and recreation, economic development, dispute resolution and complaints management.
Nicky has provided services to a diverse range of organisations including Porirua City Council, Kapiti Coast District Council, Horowhenua District Council, Ministry of Justice, New Zealand Defence Force, FairWay Resolution, KiwiRail & Ontrack, IPENZ (Institute of Professional Engineers of New Zealand) and ICE (Institution of Civil Engineers).
Ray is an Associate Consultant with Price Perrott, based in the UK. Ray brings his extensive career leadership experience of UK Local Government customer service operations and transformation projects to the team.
Ray has nearly forty years' experience in UK Local Government service delivery, providing leadership of the Revenues and Benefits services for a number of years, before moving into Business Development and Customer Transformation roles.
Until recently, Ray was the Director of Customer Access at the Royal Borough of Kensington and Chelsea in London, UK. He developed and led all the council’s Customer Service functions (including contact centre and face to face front counter services), together with Revenues and Benefits, complaints management and debt collection services. Ray was responsible for managing over two hundred staff within his departmental remit.
Raychel is an Associate Consultant with Price Perrott. Raychel has a strong background in contact centre and service desk management, project management, systems implementation and change engagement in both public and private sectors.
She is a keynote speaker and presenter on topics related to understanding human behaviour as a key element in implementing successful change.
Bella and Puzzle are light-hearted additions to the team. They're not client facing, but have nine years' experience between them of providing light relief from the busy, professional side of consultancy.
They have featured in international conference presentations around the world and, annoyingly, tend to have more followers on instagram than others.
Bella and Puzzle are included here as a reminder that we believe maintaining a sensible work-life balance is important for team members' well-being.